Delivery charges within Australia
Your delivery charges will be calculated and shown to you at the checkout stage of your purchase.
Delivery is free of charge for orders over $250. For orders below $250 delivery charges range from $10 to $20 per order, dependent on postcode. Freight charges are subsidised by Burch Family Wines.
You can also choose to collect your order in person from our Cellar Door in Margaret River at your convenience, which incurs no delivery charge.
Delivery timeframe & instructions
We use Australia Post to deliver our wine across the country. Our delivery turnaround time ranges from 3 days to 10 business days depending on your location. We process orders Monday to Friday and endeavour to ship the same day or the following day from when we receive your order.
When ordering multiple cases, it is not uncommon for Australia Post to split the cases in transit which means cases might be delivered separately. You can check your tracking information for updates on the status of your delivery.
You can specify delivery instructions in the order notes field during the checkout process. We will apply your instructions to the address label. Please note we cannot take responsibility if the instructions are not correctly followed by Australia Post during delivery but we will endeavour to resolve any issues that may arise.
Please don’t direct us to leave your wine somewhere unless the area where it will be left is secure and will not expose the bottles to excessive heat or direct sunlight as these two factors have the potential to compromise the quality of the wine.
If delivery is to a business address, please specify the company name.
If you are buying wine as a gift for another person, please include the recipient’s name in the delivery address or shipping comments – we are also happy to enclose a card with a message that you can include in the shipping comments field.
Payment methods
We accept Visa, Master Card and American Express via our secure web shop.
Breakages
Our wines are shipped with Australia Post. In the event of a breakage occurring during transit, which is uncommon but does occasionally occur, Australia Post will notify us. We will arrange for the damaged parcel/s to be returned to us and will resend a new order direct from the winery. This will cause an unfortunate but inevitable delay in the fulfilment of your order. In the unlikely event that you received a delivery which is damaged, please contact us.
Please feel free to check in with us if your wine has not arrived within the timeframe specified on your order, as due to the nature of the Australia Post system there can sometimes be delays between the occurrence of the breakage and when we are informed of the issue.
Customer service
We’re passionate about wine and take our customer service just as seriously. Our online shopping experience has been designed to be quick and easy, but if you do have any questions, please contact us here. Alternatively, you can get in touch with our Wine Club team at wineclub@hpw.com.au or call 08 9756 5200. We are always happy to help.
